Customer Service Salary

Individuals that are curious about employment as customer service representative, or that are considering applying for or accepting a job in customer service, will likely be weighing the advantages and disadvantages of entering such a field. Some of the considerations may include how much they enjoy working with people, and to what degree their communication skills are effective and/or successful. Another very important factor is what they can expect to earn in this field. The following article will discuss customer service salary range and what affects these numbers, based upon surveys and nationwide averages.

When considering this article, bear in mind the following important points: The figures discussed pertain specifically to employment in the United States of America, and are expressed in American dollars. It is also important to remember that customer service job salary ranges are dependent on a number of factors. Some of these including, but are not limited to, the specific nature of the job or employment, whether the job is full or part time, the amount of experience that an individual brings to their position, and the amount of time the individual has been employed by the given company. Customer service representative salary also will be largely dependent on the specific laws of employment of their given state, particularly the established minimum wage requirements, and the state’s cost and quality of living.

The above factors are only examples of areas that may affect the specific wages that individuals may expect to receive as customer service representatives. Specific companies will have their own internal regulations that govern customer service rep salary, which will adhere to state and federal laws, but may not be adequately reflected in the averages of surveyed individuals. If starting wages and opportunities for advancement are important to you, then you should strongly consider discussing these issues at the onset of employment, to ensure that you are on the same page as your employing agency, and that expectations on either side of the negotiating table will be able to be met.

The following is a representation of customer service average salary in the United States, obtained from payscale.com. The number of individuals that participated in this specific recent customer service salary survey was 18,114. This number represents only a fraction of the individuals that are employed as customer service representatives in this country, and does not specify the nature of the companies for which the individuals were employed, or their location within the fifty-one united states. The survey does, however, offer a perspective on customer service rep salary around the country, and will give individuals ballpark figures to consider when weighing the pros and cons of such an employment prospect.

The numbers are as follows: For individuals that were employed for under a year as customer service representatives, their salaries ranged between nine and thirteen dollars per hour. Those employed between one and four years at the same company made on average between ten and fourteen dollars per hour. Five to nine years of employment averaged between eleven and fifteen dollars per hour. Ten to nineteen years averaged between twelve and sixteen dollars per hour, and twenty or more years averaged between twelve and eighteen dollars per hour.

Another additional factor to consider, when looking at average wages, is to what extent your position is valuable to the company. Logically, an individual that is in a position of greater responsibility will earn a higher hourly wage than one that is not. As a result, a customer service manager salary, or even a customer service supervisory salary will likely be higher, in order to reflect the amount and nature of the work that is expected of them. Additional responsibilities of managerial or supervisory positions may include the hiring and training of entry-level customer service representatives, scheduling, and payroll.

In order to advance into a higher tier of responsibility, and consequently, of pay, employees are expected to demonstrate exceptional skills and service, behave appropriately and responsibly in all given situations, and be punctual and reliable. As discussed above, opportunities to be considered for advancement should be discussed with employers early in the employment process.

One more important factor to consider when negotiating or investigating customer service salaries is what other benefits are available with employment. Several companies offer their employees some form of benefits package, in the form of health insurance or otherwise, providing that they have been employed for a minimum amount of time, and work a minimum number of hours per week. These packages are not only an incentive to employees to continue to provide quality service that is reliable, and to remain loyal to their place of employment, they are a considerable advantage, that must be taken into account when considering hourly wages.

Given all of the factors discussed in this article, customer service salary is dependent on multiple criterions. Consider all of these factors carefully when looking into a long-term job as a customer service representative, and do not be afraid to discuss them with your employer.